Consumer rights Protection

Protection of consumer rights, equity holders and sellers

Защита прав потребителей

Защита прав потребителей, дольщиков и продавцов

The phrase “the customer is always right” is no longer as popular as it used to be. Unfortunately, modern judicial practice is increasingly taking the side of sellers, due to the fact that such concepts as “consumer extremism”, “abuse of rights”, etc. have appeared and the courts do not protect the consumer, but, on the contrary, the cases under consideration lead to the fact that the consumer is forced to pay all legal costs and services of lawyers and lawyers that the opposite party and the court have incurred. The incompetence of experts also increasingly leads to the loss of the consumer, and subsequent court instances do not produce results. It is very important in consumer protection cases to behave competently from the very beginning of the problem. Correctly collect evidence (audio, video, witnesses, telephone conversations), competently draw up claims and procedural documents. The fate of the consumer, his experiences depend on this.

Protection of equity holders is a special category of cases. Modern developers are increasingly violating the deadlines for the completion of houses and building codes. In order to collect a penalty for late delivery of an apartment or to oblige the developer to eliminate the shortcomings, it is necessary to inspect the apartment, point out the shortcomings in the construction and order an examination. It must be remembered that if you do not accept an apartment, then the developer can sign a unilateral act of acceptance and transfer and the interest holder will not receive a penalty in the proper amount. To do this, everything must be done on time.

Seller protection is also relevant today, as the consumer is not always right. The risks of the seller in disputes with consumers are much higher than the risks of buyers. From the seller, the court can recover the cost of the goods in three times the amount and the amounts can be significant. Therefore, in the event of any dispute with the buyer or receiving a claim from him, you need to remember the consequences and sometimes it is better to resolve the matter amicably. However, if the case has gone to court, it is better to contact a lawyer and build the right position.

  • One-time explanatory consultations, which do not require examination of client documents and additional regulations on this issue up to 1 hour from 500 ₽
  • One-off consultations that require the study of client documents, the analysis of regulations on this issue up to 1 hour from 1000 ₽
  • One-time consultation with the issuance of reference materials up to 1 hour from 1500 ₽
  • Preparation of legal documents: letters, applications, appeals, complaints - for individuals, legal entities and IP up to 1 hour from 2500 ₽
  • Representation in courts

    for administrative cases - from 15000 ₽
    on arbitration cases - from 15000 ₽
    for general jurisdiction - from 15000 ₽
    in supervisory instances - from 10,000 ₽

    Cost of evaluation and expertise

    transport damage - from 2500 ₽
    shortcomings of property - from 5000 ₽
  • * State duty is paid separately, the registration period is 6 working days
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        • Arkhangelsk, nab. Northern Dvina, 71/1, office 215
        • Working hours 10:00 — 19:00, по будням